Refund Policy

LAST UPDATED:  JANUARY 15, 2025

(applies when devices are purchased through regular sale channels)

A regular sales channel is defined as a sale made through our website.  Tradeshow sales, devices purchased on payment plans, and digital goods are not transacted through regular sale channels, and therefore adhere to a different refund policy.

 

Q: What is the return policy for devices and consumables?

Items may be returned within 7 days of receipt, provided they are unopened, unused, and in their original packaging. The following conditions apply:

  1. Restocking Fee: A 10% restocking fee will be deducted from your refund.

  2. Shipping Deduction: For items that received free shipping, a $20 shipping fee will also be deducted.

  3. Non-Refundable Items: Opened or used items, as well as consumables (such as replacement tips), are non-refundable due to hygiene and safety concerns.

  4. Retail Devices – Retail items all have a 60 day warranty. Customer should assume shipping fees to return the items.  Gifting does not void the warranty, however invoice number is required to process the return.

Return Policy: Digital Goods, Consulting, and Special Circumstances

Digital Goods

Digital goods are non-refundable. This refund policy applies to all digital goods sold through Shopify or partner platforms, including Kajabi, Hubspot, and PayPal.

Tradeshow Items

  • Non-Refundable Purchases: Items purchased beforehand or at tradeshows and picked up at the tradeshow are non-refundable. This policy is absolute.

  • Cancellation Within 24 Hours: Items purchased at the tradeshow and canceled within 24 hours of purchase are eligible for a full refund.

  • Requests Beyond 24 Hours: Refund requests made outside of the 24-hour period or after items have been shipped will be assessed a 15% cancellation or restocking fee plus applicable shipping charges.

Payment Plan Purchases

We do not offer payment plans at this time. Financing is available through a third-party provider, and all sales are final once loan documents have been finalized.

Business Consulting and Coaching

All sales for business consulting and coaching are final. Refunds are not offered, except in cases where a BeautyEQ representative is unable to fulfill their appointment obligations.

Items Damaged Upon Receipt

If your item arrives damaged, please send your concerns to info@bodybeautyEQ.com within 24 hours of receipt. Be sure to include supporting documents, such as photos or videos, to expedite the process.

Items Damaged Upon Receipt

If your item arrives damaged, please send your concerns to info@bodybeautyEQ.com within 24 hours of receipt. Be sure to include supporting documents, such as photos or videos, to expedite the process.

Shipping and Return Shipping Costs

  • All packages include tracking and require a signature upon delivery to ensure safe receipt.

  • The buyer is responsible for all return shipping costs. Original shipping fees are non-refundable.